Aura Kasih Empayar Sdn Bhd (“we” and “us”) is the operator of (www.aurakasihempire.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns 3.1 Non Exchangeable Please note that all purchased items are not exchangeable due to change of mind. Exchanging for a different product is strickly not allowed.
3.1 Manufacturing Defect All deffected items due to a manufacturing deffect will be replaced by Aura Kasih Empayar Sdn Bhd. Please contact customer service or send us an email. A request to return must be received by Aura Kasih empayar Sdn Bhd within 7 days of receipt of item and to be returned to Aura Kasih Empayar Sdn Bhd HQ office in Kuala Lumpur or mentioned otherwise.We will notify you on the return status through email, whatsapp or contact you directly.
4. Delivery Terms 4.1 Transit Time Domestically In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping Aura Kasih Empayar Sdn Bhd will not ship to P.O. box addresses.
4.6 Items Out Of Stock If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.7 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes 7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and phone encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to phone at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Damaged in-transit Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service For all customer service enquiries, please phone us at +60126521886 or email us at info@aurakasihempire.com.
